Posting and Packing
Online shopping is now 'the way we buy things' (especially during a pandemic) and small businesses like Jules Ceramics are very grateful you came, you looked and you bought!
Next stage is packing up your beautiful, precious purchases so that you receive them in one piece. This involves careful wrapping and double boxing; pottery can be heavy and so the lightest packing available is used; your packing might not be so pretty this is because Jules saves clean but recycled packing that comes into her home; or uses packing chosen and bought from sustainable sources that can be recycled and biodegradable.
Orders up to £30 are shipped using Royal Mail signed for 2nd Class, charged according to weight of package and normally arrives in 2-3 business days.
Orders £30 and over offer free shipping Royal Mail 48 tracked/ParcelForce depending on the weight and normally arrives in 2-3 business days.
There is an option to choose First Class Tracked and signed for which normally arrives the next business day, however this is not free on orders £30 and over and is charged according to the weight of the package.
If your item is above 1kg in weight please message me for a personal quoted delivery price.
Refunds and Exchanges
Jules tries her best to give you a realistic description of each item she has made and urges that you read the description for dimensions, sizes, what it is used for and care instructions etc before placing your order and making your purchase.
Every ceramic is handmade, therefore every ceramic is unique with individual characteristics, no two items will ever be exactly the same. Jules will do her best to match items to the pictures listed but due to the nature of clay, reactive glazes and firing process there can be variances, such as, in size, colour or finish and this is the nature of 'handmade'.
If you are not completely happy with an item received please do get in touch and email firstname.lastname@example.org for return address details.
Returns cannot be accepted after 14 days of receipt. Unless an item is faulty, return shipping is your responsibility. If any item is returned in a non-resalable condition (if it gets broken on it’s return journey) a refund won’t be able to be issued so please ensure it is packaged very carefully and I advise you take a photograph. I recommend you insure the parcel. Personalised items are non-returnable.
Jules truly wants you to be entirely happy with your ceramic purchase and will do her best to make sure you are 100% happy with your experience of buying her work.